Auditor General Karen Hogan’s scathing report on CRA’s call centres mostly focused on long wait times, unanswered calls, and inaccurate tax information provided to Canadians, but also found a lack of oversight for the phone system’s vendor invoices.
Auditor General Karen Hogan’s report on CRA call centres found a lack of oversight in managing payments for the tax agency’s telephone system, which was contracted to IBM. The Hill Times photograph by Andrew Meade
