Thousands of Westpac customers are unable to access their accounts amid a banking outage.
The outage is affecting eftpos terminals and online banking, including through apps or other browsers.
Westpac said the bank was aware “some customers are experiencing intermittent issues accessing banking services”.
Credit: Edwina Pickles
“Our teams are working to fix the issue. We’re sorry for the inconvenience and will continue to share updates here,” the bank posted on Facebook.
Customers at Westpac and Westpac-owned the Bank of Melbourne, St George Bank and Bank SA took to social media to express their frustration.
“I was just stuck at the servo,” one woman said. “I couldn’t pay via POS, can’t access app, had to go through browser, but then it wouldn’t let me confirm security via SMS or phone as I was trying to Pay ID the attendant, so that didn’t work. I tried an ATM, that didn’t work either.”
Another St George Bank customer said she was at a branch and told to “quickly use the ATM before it goes down”.
More to come
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