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EB Games has confirmed a voluntary recall on pre-owned PlayStation and Xbox consoles purchased between September 1st, 2024 and October 30th, 2025.
This is due to an issue with its test and tag process which means some consoles may have not completed the required electrical testing before sale. This includes pre-owned PlayStation consoles including the PS2, PS3, PS4, PS5, Xbox One, Xbox One S, Xbox One X and Xbox Series X|S consoles.
EB Games is advising any customers who meet the criteria to do the following:
- Stop using your console immediately
- Return the console and power cord to your nearest EB Games store
- From Saturday 1 November choose one of the following options:
- Return your console and power cord instore and have them retested free of charge. We will send your console and power cord to our Store Support Centre to be electrically tested and tagged. Once completed, the same console and power cord will be returned to your store for collection. This option helps you keep your saved games and settings.
- Alternatively, you can request a replacement of your current console and power cord or exchange for a different model. Newly tested units will be available from Tuesday 11 November.
- If you do not want to retest, replace or exchange your console and power cord you can get a refund to your original payment method or an EB Games gift card. Upon return of the console that includes “HDMI cable, controller and any other attachments e.g. controller charge cable, stand, AV Cable etc. along with the console and power cord.”
You can read the full statement on the EB Games website HERE or the Product Safety website HERE.
