He said it had been frustrating trying to get it sorted with DPD, which he added took days to reply to his initial complaint, submitted a day after on 17 November.
“What I’d want is just for them to do the right thing, to tell me the number plate, and then just go through the proper way,” he said.
“Just like you would if the driver had knocked on my door, apologised, and said ‘sorry, here’s my insurance details’.
“I think it’s appalling. I’m sat in the dark waiting for DPD with a broken car.”
Mr Durant added: “I don’t have a spare £5,600 lying around. I should definitely have had an answer by now.”
A DPD spokesperson said on the day, its regular DPD driver and van were not on duty, and that the depot had outsourced a “small number of deliveries” to an external courier.
“As a result, they [the depot] weren’t made aware of the incident at the time.
“However, we have been able to identify the vehicle and firm involved, and therefore the insurance claim can now be resolved.
“We apologise wholeheartedly to Mr Durant for the inconvenience caused by this incident and the subsequent delay in resolving the claim,” the spokesperson added.
