A customer has expressed significant frustration following an incident involving a delivery vehicle that resulted in damage to his car. The complainant, Mr. Durant, detailed his experience with DPD, stating that it took several days for the company to respond to his initial complaint, which he lodged on November 17, just a day after the incident occurred.
Mr. Durant’s primary request is for DPD to provide the number plate of the delivery vehicle that struck his car, allowing him to pursue the issue through the proper channels. He emphasized that the interaction would have been more straightforward if the driver had approached him directly to apologize and share insurance details.
“I think it’s appalling. I’m sat in the dark waiting for DPD with a broken car,” Mr. Durant stated, highlighting the inconvenience and anxiety the situation has caused him. He indicated that he does not have the financial means to cover the cost of repairs, which is estimated at £5,600. “I should definitely have had an answer by now,” he added, expressing disappointment over the lack of timely communication from the company.
In response to the situation, a spokesperson for DPD clarified that on the day of the incident, their regular driver and vehicle were unavailable, leading the depot to outsourced a small number of deliveries to an external courier. This arrangement resulted in the depot being unaware of the incident at the time it occurred.
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The spokesperson reassured Mr. Durant that they have since managed to identify the specific vehicle and firm involved, which should facilitate the insurance claim process. “We apologise wholeheartedly to Mr. Durant for the inconvenience caused by this incident and the subsequent delay in resolving the claim,” the spokesperson concluded.
