In the heart of Christchurch, Miller Bros. & F.P. Butler Ltd., Funeral Directors stands as a testament to enduring family values and professional excellence. Established in 1910, this independent family-run business has built a reputation over more than a century for its compassionate and dignified service to bereaved families.
Managing director Stuart Major expresses immense pride in the family’s legacy, emphasizing the importance of adherence to high industry standards. He highlights the significance of being a member of key regulatory organisations, such as the National Association of Funeral Directors (NAFD) and the Society of Allied and Independent Funeral Directors (SAIF). These memberships provide reassurance to families seeking a trustworthy funeral provider, ensuring that the business operates under strict guidelines focused on compassion and professionalism.
Major states, “Being a member of the NAFD and SAIF offers reassurance to families looking to appoint a funeral director; and by adhering to their codes of practice, families can be reassured that my business and my team operate under strict guidelines, and with compassion and professionalism at all times.”
Regular inspections by the standards and quality management teams from these organizations have yielded commendations for Miller Bros. & F.P. Butler Ltd., consistently recognizing their high-quality service and commitment to maintaining dignity throughout the process. “Each time we have been inspected,” Major notes, “we are commended for exceeding their expectations and maintaining a high-quality service, with dignity and professionalism throughout.”
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As it currently stands, membership in the NAFD and SAIF is voluntary, raising concerns about the lack of government-enforced regulations for non-member funeral homes. This gap leaves families vulnerable, emphasizing the importance of selecting a funeral director who adheres to ethical standards and provides genuine care for their loved ones during such a difficult time. Major’s commitment to upholding these values illustrates the critical role that reputable funeral directors play in supporting grieving families.
