The consumer watchdog has ranked TSB bottom of the table with a customer score of 67 per cent.
Warning for all TSB, Virgin Money, Santander, Halifax customers
The worst high street banks in the country have been exposed by a new Which? study. The consumer watchdog has ranked TSB bottom of the table with a customer score of 67 per cent.
It received two stars in multiple categories like customer service and telephone banking, but secured four stars for online and mobile banking. Just ahead of TSB in the table were Virgin Money, Santander and Halifax, all tied on 71 per cebt.
Sam Richardson, Deputy Editor of Which? Money, said: “Banks are not all the same and our analysis proves this. Perks like fee-free spending abroad and instant spending notifications are becoming normalised, while cash back, loyalty payments and switching bonuses can earn you hundreds of pounds.
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“If you’re one of the millions of people who have stayed loyal to a bank for years for little in return, now may be the perfect time to switch to one of our Which? Recommended Providers.
“The process is quick and easy, with even your direct debits transferred over, hassle-free.”
A spokesperson for TSB, which has branches in Birmingham, said: “We take our customer service very seriously, and are proud to offer a full range of banking services to meet the needs of our customers; from our branch network to our well-rated digital services.”
A Virgin Money spokesperson has also issued a statement and said: “We’re pleased that customers of our award-winning current account have highly rated both our mobile banking app and online banking service.
“We remain committed to improving service for our customers. We have recruited over 350 new customer service colleagues since 2024, meaning that we now answer 98 per cent of calls within 30 seconds, and we have also expanded our branch promise meaning every Virgin Money branch will remain open until at least the start of 2030.”
