Optus is experiencing yet another mass Triple-Zero outage, which is affecting more than 14,000 customers south of Melbourne.
The telco’s website stated that an “aerial fibre break” is impacting regular and Triple-Zero calls and mobile data in the Frankston and Mornington Peninsula areas this morning.
Customers can only dial Triple Zero if they are within coverage of another mobile network or can call via WiFi.
Optus said the outage is under investigation, and it will provide another update if there is a significant change or within six hours.
The outage has not been communicated on the telco’s customer help social media pages.
According to DownDetector, customers began experiencing problems as early as about 6.20am.
Optus has been at the centre of a Senate inquiry after a failure to follow step one of an upgrade process caused a triple-zero outage that was linked to three deaths in late September.
The telco was criticised for its handling of the incident as it waited almost a day to notify the federal government.
Just days later, it experienced another Triple-Zero outage.
The Australian Communications and Media Authority is investigating the first outage, while Optus conducts its own internal review.
9news.com.au has contacted Optus for further comment.
