Netherton residents contacted the ECHO after watching a courier walk away with their parcels
An Evri delivery driver has been sacked after a community noticed they weren’t receiving their parcels and some amateur detective work turned up suspicious CCTV footage. Netherton residents contacted the ECHO after watching a courier appear to walk away with their parcels on security cameras.
Residents received delivery confirmation notifications from Evri, including photos of the parcels outside their door, but were disappointed to find that the packages had disappeared by the time they went to collect them.
Video captured on residents’ CCTV cameras shows an Evri courier failing to knock on doors or ring doorbells before placing a parcel in front of the door, photographing it, picking the package back up and walking away.
Evri has confirmed the courier shown in the videos will no longer be delivering on behalf of the firm, saying it has a “zero-tolerance policy towards behaviour of this kind”.
Sharon Woodford bought bracelets for her daughter and niece — but the parcel went missing. (Image: Colin Lane/Liverpool Echo)
Sharon Woodford, 44, from Netherton, ordered a pair of bracelets for her daughter and niece, both 13, for Christmas at a cost of £80. Sharon received confirmation of delivery from Evri on November 17, but says the photo she was sent as proof of delivery showed the parcel in front of a neighbours’ door.
Sharon walked over to the neighbour’s house, but found the parcel was missing. Footage from the neighbour’s security camera showed the courier place the parcel on the doorstep and photograph it before picking it back up and walking away.
Sharon lodged a complaint with Evri and posted about the incident on a local community Facebook page. She said: “The community page lit up with people saying that they have had the same thing happen.”
Sharon added: “Imagine how many people are missing parcels at Christmas, and a lot of people don’t have a lot of money. Some won’t be able to afford to replace missing presents.
Chloe Harrison-King, 22, mum to a three-year-old and a one-year-old, caught footage of the same courier walking off with her parcel after the package went missing in similar circumstances. Chloe received confirmation that her parcel, containing clothes, had been delivered on Monday, November 17, but the package was nowhere to be found.
Camera footage showed the courier walk away with the parcels after confirming delivery.
Footage from a security camera at the block of flats where Chloe lives shows the same courier again, after a period lingering outside the door, place the parcel on the doorstep and photograph it before walking away.
Chloe said: “I’ve got no faith left in humanity at all.”
Former soldier Derek Wood, 55, from Netherton, described the problem as widespread in the area. He said: “Are they called Evri because every parcel is going missing?”
Derek ordered a flask for the gym, delivered by Evri. He said that when he found his parcel it had been ripped open and the contents removed.
He added: “At this time of year, a lot of people will be ordering Christmas presents, and sometimes you haven’t got the time to replace them. Stress levels will be going through the roof.”
A spokesperson for Evri said: “Every parcel matters to us. We have a zero-tolerance policy towards behaviour of this kind, and the courier will no longer be delivering on behalf of Evri.
“We deliver 900 million parcels each year and the overwhelming majority of our 30,000 couriers are hard-working people who go out of their way to serve their local community and are highly regarded by customers who award them an average star rating of 4.6 out of 5.”
Do you have a tip or a story? Contact jon.blackburn@liverpoolecho.co.uk
