“I’ve got no faith left in humanity at all.”
07:40, 01 Dec 2025
Footage showed the courier walking away with the parcels after saying they had been delivered(Image: Liverpool Echo)
An Evri delivery driver has been sacked after CCTV cameras revealed they had been walking away with residents’ parcels.
Residents in Netherton noticed that they had been receiving delivery notifications for their packages, but found they had disappeared by the time they went to get them. The driver took photos of the parcels outside but failed to knock on the doors or press the Ring doorbells, the Liverpool Echo reports.
CCTV footage then revealed that the Evri courier would pick the parcels back up and take them away. One resident said she has ‘no faith left in humanity’ after one of her parcels was taken.
Evri has said the courier in the videos will no longer be delivering for the firm. The company said they have ‘zero-tolerance policy towards behaviour of this kind’.
Sharon Woodford, 44, was one of the residents who first noticed she was missing a parcel. She ordered a pair of bracelets for her daughter and niece, both 13, for Christmas at a cost of £80.
Sharon received confirmation of delivery from Evri on November 17, but says the photo she was sent as proof of delivery showed the parcel in front of a neighbours’ door. Sharon walked over to the neighbour’s house, but found the parcel was missing.
Sharon Woodford(Image: Colin Lane/Liverpool Echo)
Footage from the neighbour’s security camera showed the courier place the parcel on the doorstep and photograph it before picking it back up and walking away. Sharon lodged a complaint with Evri and posted about the incident on a local community Facebook page.
She said: “The community page lit up with people saying that they have had the same thing happen.” Sharon added: “Imagine how many people are missing parcels at Christmas, and a lot of people don’t have a lot of money.
“Some won’t be able to afford to replace missing presents.” Chloe Harrison-King, 22, mum to a three-year-old and a one-year-old, caught footage of the same courier walking off with her parcel after the package went missing in similar circumstances.
Chloe received confirmation that her parcel, containing clothes, had been delivered on Monday, November 17, but the package was nowhere to be found. Footage from a security camera at the block of flats where Chloe lives shows the same courier again, after a period lingering outside the door, place the parcel on the doorstep and photograph it before walking away.
The courier was caught on camera(Image: Liverpool Echo)
Chloe said: “I’ve got no faith left in humanity at all.” Former soldier Derek Wood, 55, from Netherton, described the problem as widespread in the area. He said: “Are they called Evri because every parcel is going missing?”
Derek ordered a flask for the gym, delivered by Evri. He said that when he found his parcel it had been ripped open and the contents removed.
He added: “At this time of year, a lot of people will be ordering Christmas presents, and sometimes you haven’t got the time to replace them. Stress levels will be going through the roof.”
A spokesperson for Evri said: “Every parcel matters to us. We have a zero-tolerance policy towards behaviour of this kind, and the courier will no longer be delivering on behalf of Evri.
“We deliver 900 million parcels each year and the overwhelming majority of our 30,000 couriers are hard-working people who go out of their way to serve their local community and are highly regarded by customers who award them an average star rating of 4.6 out of 5.”
