Canva first reported at 6.14pm that its features were “currently unavailable for some users” due to “significantly increased error rates”, and first observed signs of recovery at 8.43pm.
Amazon’s Alexa service was also reportedly down for many users globally.
A spokesperson for Snap, the parent company of Snapchat, urged users to “hang tight” as it investigated “issues”. Snapchat returned online shortly before 9pm.
About 50 per cent of on-demand content on Australian streaming service 9Now, owned by Nine, experienced playback issues during the outage, according to an internal incident alert. The incident was resolved at 9pm.
Telstra and Optus users also reported issues, though both telcos confirmed call services weren’t impacted by the outage. An Optus spokesperson said that data services reliant on the AWS cloud system experienced some disruptions, but that its network remained fully operational.
