NEW AND COMING INITIATIVES
The airline has unveiled a raft of initiatives. Six months after announcing Flair FWD, Flair has announced a series of enhancements to its customer experience, ‘from booking to the baggage claim.’
“Since launching Flair FWD, our teams have been hard at work, listening to our customers, reviewing our policies, and investing in delivering a better travel experience,” said CEO, Maciej Wilk. “The work is not over with today’s announcement. If anything, the work is just beginning.”
A new site has already been introduced, at FlyFlair.com. The airline now sends digital boarding passes to every customer upon completing check-in, in an effort to speed up boarding. Flair also has a dedicated team that relays delay and disruption info to passengers.
There’s also an on-time guarantee, with customers on all flights with a delay of 60 minutes or more receiving a $60 e-voucher for next time. Flair also offers Apple AirTag bag tracking.
Looking ahead, on Dec. 3 Flair aims to launch Flair Express. Any customer who purchases a carry-on bag, whether through the Lite/MAX bundles or separately, will get Flair Express. Flair Express will allow customers to board in the first boarding group, through a dedicated line, and avoid the bag sizer.
The airline will also add to its bundles portfolio, with a lineup of four bundles: Basic, Lite, Plus and MAX.
For passengers looking to sell their tickets – in the event they can’t make their flight – Flair will potentially buy back the seat if it’s a popular flight, through a partnership with Fairlyne launching in December.
Flair is aiming to launch Flair Vacations in December. The airline says its expansion into the Caribbean and Latin America had customers asking for ways to package Flair flights with hotels. Flair’s Mexico City service launches Oct. 27 and Montego Bay launches Dec. 14.
Flair’s fleet of B737 aircraft connects 25 cities across Canada, the U.S., Mexico, the D.R. and Jamaica.
