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Customers around the world have reacted with outrage after major E-commerce platform Shopify experienced widespread outages on Cyber Monday – one of the busiest online retail days of the year.
Thousands of stores started reporting problems with logging into their accounts at around 9 a.m. ET.
“We’re aware of an issue with Admins impacting selected stores, and are working to resolve it,” the company wrote on X. “For the most up-to-date information, please refer to our status page at http://shopifystatus.com. Thank you for your patience.”
The Canadian firm is one of the world’s biggest independent E-commerce platforms, with over five million customers, and processed almost $300 billion in transactions in 2024, according to the U.S. Securities and Exchange Commission.
Thought it is hailed as being an easy place for small businesses to create and run online stores, it is also home to major retailers including Nestlé, PepsiCo, Kraft, Heinz, Whole Foods and Red Bull.
Despite feverish efforts to bring the platform online, users were unimpressed.
“How embarrassing @Shopify has been down all morning on literally the biggest sales day of the year for online shops, specifically SMALL BUSINESSES. They should refund EVERYONES fees this month,” wrote one user.
More follows …
