Microsoft will issue millions of dollars in refunds after the consumer watchdog alleged it tricked 2.7 million Australians into paying for more expensive software plans featuring its artificial intelligence Copilot chatbot, even if they did not want it.
The $US3.8 trillion technology giant wrote to customers on Thursday to apologise to those affected and admitted it should have been more transparent about the existence of a cheaper plan, for those who did not think its artificial intelligence features were worth paying more for.
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