The proceedings related to the incorrect assessment of certain mixed coverage and uncategorised item claims and related eligibility checks between May 2018 and August 2023.
Following the jointly proposed submissions from the ACCC and Bupa Australia, the Federal Court has approved the orders including an agreed penalty of $35 million.
We remain deeply sorry for these errors and have apologised to our affected customers for the impact this has had on them and their families and have taken actions to ensure this doesn’t occur again.
Bupa Australia has already compensated almost all our impacted customers, and as of November 5, 2025, we have paid back a total of $14.3 million.
We have accepted the Federal Court’s decision and have cooperated fully with the ACCC throughout this process.
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