Australia Post has been forced to respond after yet another customer was left disappointed when she caught a postie ‘faking’ a delivery attempt.
Georgia from Sydney said she ordered a pair of tights from an online retailer, and they were supposed to be delivered to her on Tuesday.
The mum of two was at home waiting, but when she received an automated email saying her parcel had been taken to the nearby post office, she was baffled.
She checked her home’s front door Ring camera and was shocked by what she saw.
An Australian Post worker had walked up to her house with her parcel under his arm, then quickly knocked twice on the door as he turned to walk away.
He didn’t pause or even take a photo of the ‘attempted delivery’.
The recipient, Georgia, said the knock was so faint, she didn’t even hear it.
Australia Post drivers are supposed to knock three times and wait 30 seconds during delivery.
“I was p*ssed off because I’ve got kids at home and to make it to the post office, especially during Christmas time, is hard,” Georgia told news.com.au.
“Everyone’s running around like a headless chook, so I was annoyed I couldn’t get it that day … I was busy, so I had to pick it up the next day, and the post office was packed.”
She said it was frustrating when you pay for a service, and they don’t deliver.
“I think he was in a rush and couldn’t be bothered waiting,” she assumed.
Australia Post responded to the incident, saying, “We take our responsibility to deliver for the community and customers seriously, and we have strict protocols for delivering letters and parcels.
“Customers with concerns about their delivery are encouraged to contact us directly on 13 POST (13 7678) so we can investigate.”
Georgia said she tried to make a complaint with her local post office but was brushed off and told to contact Australia Post directly.
She admitted the whole situation has made her reconsider ordering from the postal service again.
“If I could choose who I order from online, I wouldn’t pick them at all,” she said.
“They should take more care because you don’t know what people are going through. Sometimes with kids, just getting out of the house is a struggle.”
After sharing her Ring camera footage online, Georgia found plenty of allies, with many sharing similar stories.
“Why do they even bother driving to your house? They might as well just go straight to the post office and leave it there,” one user commented.
“Same thing happened to us,” another wrote. “We were home ALL DAY, and they didn’t even bother to knock. We just got a notification saying we need to pick it up”.
“I love that home cameras are exposing this poor conduct,” a third added.
Last week, another Australia Post driver was criticised for casually tossing a sensitive parcel about three metres towards someone’s door.
The clip, shared on Reddit, shows a worker hurling a parcel marked ‘Urgent Medical Supplies’ across a man’s veranda, then snapping a photo and walking off.
Then, in July, an AusPost worker was even sacked for pretending to attempt a parcel delivery.
In a damning clip, he was seen parking outside a property, walking through the gates without the parcel, taking a photo, then driving off.
An Australia Post spokesperson told news.com.au at the time that the driver was dismissed after the incident.
Australia Post has faced many similar complaints over the year, with people reporting countless “fake attempts” and drivers redirecting parcels to local post offices when the recipient was home.
Some reports even involved drivers making up reasons for non-delivery, like blaming non-existent dogs.
A Facebook page called “Australia Post Complaints” now has over 25,000 members and is full of stories about missed deliveries and drivers not approaching front doors.
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