CRA says it hit first call-centre improvement-plan target ahead of schedule, more work to do

Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls from Canadians ahead of schedule.

On Sept. 2, Finance Minister François-Philippe Champagne set a 100-day timeline for the CRA to fix call centre delays, putting the deadline at Dec. 11. The CRA then said it wanted to answer at least 70 per cent of calls by mid-October.